Applications are currently open for the position of Retail Relationship Management Officer (RRMO) at Wema Bank, creating opportunities for experienced banking and sales professionals looking to grow within Nigeria’s financial sector.
The RRMO role focuses on customer acquisition, deposit mobilization, relationship management, product sales, and delivering strong customer experiences within the retail banking segment.
As competition within retail banking continues to increase, financial institutions are investing more heavily in professionals capable of driving customer growth, increasing product adoption, and strengthening customer relationships. This position is designed for professionals who can combine sales performance with relationship management and customer service delivery.
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About the Wema Bank Retail Relationship Management Officer (RRMO) Role
The Retail Relationship Management Officer is responsible for supporting business growth by expanding the customer base, improving customer retention, and driving revenue generation within assigned markets.
Successful candidates will be expected to work closely with customers, identify financial needs, promote banking solutions, and contribute toward achieving branch performance targets.
The role combines sales, relationship management, field marketing, customer service, and business development responsibilities.
Key Responsibilities
Retail banking roles typically require strong customer engagement and business development skills.
Successful candidates may be responsible for:
1. Business Development and Revenue Growth
- Acquiring new retail customers
- Growing branch customer base
- Mobilizing low-cost deposits
- Achieving assigned deposit targets
- Promoting banking products and services
- Identifying opportunities within assigned markets
- Executing targeted sales and marketing activities
2. Relationship Management
Strong customer relationships remain critical within retail banking.
Responsibilities include:
- Building and maintaining customer relationships
- Understanding customer financial needs
- Providing suitable banking solutions
- Increasing product penetration and wallet share
- Driving customer loyalty and retention
3. Customer Service Delivery
Selected candidates will also be expected to:
- Deliver excellent customer experiences
- Resolve customer complaints promptly
- Escalate issues when necessary
- Meet service delivery standards and turnaround timelines
4. Credit and Risk Management
Responsibilities may include:
- Supporting retail loan processing activities
- Conducting preliminary credit assessments
- Ensuring proper documentation
- Monitoring accounts to minimize risk exposure
5. Compliance and Reporting
Applicants should also be comfortable with:
- Regulatory compliance requirements
- KYC procedures and documentation
- Maintaining sales records and customer interactions
- Providing performance and pipeline reports
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Key Performance Areas (KPIs)
Performance may be measured using indicators such as:
- Deposit Mobilization (CASA Growth)
- Customer Acquisition Numbers
- Product Sales Volumes
- Revenue Generation
- Customer Satisfaction Levels
- Service Delivery Turnaround Time
Eligibility Requirements
Interested applicants should review the requirements carefully before applying.
1. Applicants must possess Bachelor’s Degree in a relevant discipline
2. Applicants should possess minimum of 4–10 years relevant experience
Experience areas may include:
- Retail Banking
- Sales
- Relationship Management
- Business Development
3. Candidates are expected to demonstrate:
- Strong sales and negotiation skills
- Excellent communication abilities
- Customer-focused mindset
- Professionalism and integrity
- Understanding of retail banking products
- Ability to meet performance targets
- Strong networking skills
- Microsoft Office proficiency
- Knowledge of digital banking tools
4. Applicants with the following may have added advantages:
- Strong understanding of local markets or territories
- Prospecting and networking ability
- Willingness to participate in field marketing activities
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Employee Benefits at Wema Bank
Wema Bank highlighted several benefits available to employees.
These include:
- Comprehensive health coverage
- Medical support for employees and dependents
- Opportunity to include a parent under health coverage plans
- Paid maternity leave
- Paid paternity leave
- Competitive salary packages
- 13th-month bonus opportunities
- Leave allowance
- Profit-sharing opportunities
- Company events and team-building activities
- Networking opportunities
- Professional work environment
Application Deadline
28th June 2026
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How to Apply for Wema Bank Retail Relationship Management Officer (RRMO) Position Nationwide Recruitment
Interested and qualified applicants should apply through Wema Bank’s official recruitment platform.
Applicants are encouraged to submit early.
You can also visit Dailylight Channel Graduate Jobs Section, Internship Program, Recruitment Exercises, and Job and Career Opportunity Desk Section to explore and discover opportunities you are qualified to apply for.
