Raenest is currently accepting applications for the position of Customer Support Associate, offering an exciting opportunity for fresh graduates and early-career professionals to build a rewarding career in customer experience within the fintech industry.
The role is fully remote, allowing successful candidates to work from anywhere while supporting customers across Raenest’s financial products and services.
With a monthly salary of ₦350,000, comprehensive benefits, and structured career development opportunities, this position is ideal for individuals with excellent communication skills, strong problem-solving abilities, and a passion for helping customers.
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About the Role
As a Customer Support Associate, you will serve as the first point of contact for customers using Raenest’s financial products.
Your primary responsibility will be to provide timely assistance, resolve customer issues, guide users through different services, and ensure an outstanding customer experience.
The role also involves working closely with internal teams to escalate technical or compliance-related issues, improve support processes, and contribute to the overall growth of the company’s customer support operations.
Job Summary
Position: Customer Support Associate
Company: Raenest
Department: Support
Employment Type: Full-Time
Work Mode: Remote
Experience Level: Entry-Level (0–2 Years)
Monthly Salary: ₦350,000
Application Deadline: Not Specified
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Key Responsibilities
Successful candidates will perform a variety of customer support and operational duties, including:
1. Customer Support & Issue Resolution
2. Respond to customer enquiries via live chat, email, and other support channels.
3. Assist customers with account registration, onboarding, and KYC verification.
4. Help users complete deposits, withdrawals, transfers, and currency conversions.
5. Support customers with account settings, profile updates, security features, and rewards.
6. Troubleshoot virtual card issues such as activation, declined transactions, pending payments, and payouts.
7. Explain compliance processes including AML checks, account restrictions, and risk notifications.
8. Handle customer complaints professionally and provide timely resolutions.
Product Guidance
In addition to resolving issues, the role requires helping customers understand the company’s products and services by:
- Explaining savings and investment products.
- Assisting customers with portfolio reports and balance enquiries.
- Providing support on third-party payment integrations where necessary.
Internal Collaboration
Customer Support Associates will also:
- Escalate technical, financial, and compliance-related issues to the appropriate teams.
- Follow up on escalated cases until they are resolved.
- Share customer feedback to improve products and customer experience.
- Support the development of internal documentation and customer support procedures.
Performance Expectations
Successful applicants will be expected to:
- Meet customer response and resolution targets.
- Maintain high customer satisfaction (CSAT) scores.
- Handle sensitive customer information securely.
- Respond to approximately 100 customer enquiries daily.
- Maintain professionalism during challenging customer interactions.
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Eligibility Requirements
Before applying, interested candidates should ensure they meet the following requirements:
1. 0–2 years of professional work experience.
2. Fresh graduates and early-career professionals are encouraged to apply.
3. Strong critical thinking and problem-solving skills.
4. Excellent written communication skills with good command of English.
5. Willingness to receive coaching and continuously improve.
6. Ability to work in a fast-paced and high-accountability environment.
7. Comfortable learning new digital tools and software.
8. Strong resilience and ability to handle repetitive tasks professionally.
9. Previous customer support experience is an added advantage but is not mandatory.
Who Should Apply?
This opportunity is suitable for individuals who:
1. Are recent graduates looking to start a professional career.
2. Enjoy solving problems and helping customers.
3. Are open to feedback and continuous learning.
4. Can balance empathy with professionalism.
5. Want to build long-term career skills in customer support and fintech.
6. Thrive in remote work environments.
Benefits for working at Raenest
Successful applicants will enjoy several employment benefits, including:
- Monthly salary of ₦350,000.
- Fully remote work arrangement.
- Health insurance.
- Professional training budget.
- Career growth and advancement opportunities.
- Paid time off.
- Team-building activities.
- Continuous learning and development.
Application Deadline
Not Specified.
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How to Apply for Raenest Customer Support Associate
Interested and qualified candidates should apply online through the official Raenest recruitment portal.
Step 1: Review the job requirements and ensure you meet the qualifications.
Step 2: Prepare your updated CV and other relevant application details.
Step 3: Visit the official application portal and complete the online application form.
Step 4: Submit your application and monitor your email for updates regarding the recruitment process.
Since no closing date has been announced, interested applicants are encouraged to submit their applications as early as possible.
Raenest is seeking candidates with the right attitude, willingness to learn, and strong communication skills. While prior customer support experience is an advantage, the company places significant value on coachability, adaptability, and a commitment to delivering exceptional customer service.
You can also check out more opportunities you are eligible to apply for on the Federal Government Initiative Category, Latest Grant Collection Category, and Job and Career Opportunity Desk.
